Professional Assault Crisis Training
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This interactive workshop provides participants with insight into and opportunities to reflect on how an organizations Purpose and staff Professionalism impact client and staff safety. Participants will explore whether their organizations practices align with its stated Purpose and discuss how motivation, mood, and attitude influence workplace culture, risk, and safety outcomes. Through scenario-based activities and […] |
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This livestream workshop is designed to provide staff with practical tools to recognize and respond to general and specific indicators of client escalation. Participants will learn how to use knowledge of clients along with active and intentional observation to detect subtle changes in behavior and take precautions to reduce the risk of physical harm. This […] |
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In response to threats of physical injury, staff who respond using effective crisis communication can reduce risk and increase safety of self and others. This interactive workshop explores staff responses to a clients underlying motive (i.e., fear, frustration, manipulation, or intimidation), and how individual identity, environmental setting, relational dynamics, and risk level influence how motives are […] |
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