Workshops & Modules

In response to threats of physical injury, staff who respond using effective crisis communication can reduce risk and increase safety of self and others. This interactive workshop explores staff responses to a clients underlying motive (i.e., fear, frustration, manipulation, or intimidation), and how individual identity, environmental setting, relational dynamics, and risk level influence how motives are […]

Active and intentional observation is critical to safety. This interactive workshop hones observational skills, better equipping staff to identify potential concerns, improve client support, and enhance overall safety in their work settings.

This two-hour, interactive workshop explores staff strategies for improving assertive communication skills for us when the client is in the triggering event or escalation phase of the assault cycle.

This interactive workshop explores the continuum of baseline behavior, self-regulation, self-control, and the fight or flight response and the role of a self-control plan in maintaining or regaining self-control for more effective crisis response. A wider zone of self-regulation/self-control better equips staff for effective crisis responses.  

This 4-hour workshop will provide participants with practical tools and strategies for improving cultural competence. The workshop begins by defining relevant terms and concepts including culture, cultural identity, intersectionality, and marginalization. Participants then learn strategies for deepening cultural understanding, developing self-awareness, enhancing communication and listening, strengthening empathy, demonstrating adaptability, and committing to learning. Through discussion, […]